Case study • Recommendation • Growth

Case study: Lahori Zeera and why Refer is the future of word of mouth

7–8 min • Case study
Lahori Zeera Metro Campaign

Introduction

India’s beverage market is changing quickly. Consumers are moving past standardized sodas toward drinks with identity, function and story. Ethnic and traditional recipes tied to natural ingredients are gaining ground. In this context Lahori Zeera, a cumin based drink from North India, rose from local product to national brand by leaning into taste, culture and nostalgia.

The Lahori Zeera story

For its first years Lahori Zeera spent nothing on advertising. Growth came from recommendations. Families brought the drink to gatherings, shopkeepers pushed it on counters and customers felt genuine pride. Once revenue crossed the 300 crore mark the company chose selective communication. The most striking move was the Delhi metro wrap on the busiest lines. The spend of 25 to 30 lakh per month looked high yet the impact was huge. Thousands shared photos, wrote to the company and claimed the success as their own.

Discipline anchored the strategy. In FY25 about three percent of revenue, roughly 15 crore, went to advertising, with only two to three percent planned for FY26 while targeting 800 crore in sales. The Zeera flavour still accounts for nearly ninety percent of sales and rests on a clear identity around black salt known as Lahore Namak. The message is simple. Keep what tastes true, scale pride, avoid diffusion.

Lessons for every business

Not every business can wrap a metro train but every local brand has customers ready to recommend. The difficulty is that this word of mouth remains invisible. You feel it but you do not see who invites whom, how many sales it creates, or how to reward the people truly driving growth.

Why Refer is the solution

Refer provides a practical answer. The app turns each recommendation into a trackable referral. An ambassador invites friends by email or WhatsApp. Invitees are connected to your business automatically. Every sale from those referrals appears on your dashboard in real time. Rewards are stored as store credit. Value stays inside your ecosystem and strengthens loyalty.

In practice Refer extends the Lahori Zeera logic. Pride is earned on the ground and incentives are selective. You do not need a metro budget. Stores that adopt this model see a compounding effect. Positive experiences create conversation. Conversation creates tracked referrals. Those referrals bring new buyers who generate the next wave of experiences.

Conclusion

Lahori Zeera shows that trust and authenticity can move a market dominated by giants. Refer lets any business measure, reward and scale the same force. Trust cannot be copied. With Refer it becomes your most stable and predictable growth channel.

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